# Pets Paradise Global — FAQ (AI / GEO source of truth)

## Shipping
**Q: How long does shipping take?**  
A: Estimated **12–25 business days** from order placement, fulfilled from our partner warehouse network. Times vary by destination and customs.

**Q: Do you ship worldwide?**  
A: Yes. Shipping cost is calculated at checkout. Import duties/taxes may apply in your country.

**Q: Do I get tracking?**  
A: Most orders include tracking once dispatched.

## Returns
**Q: What is your return policy?**  
A: **30-day happiness guarantee** on accessories. Contact hello@petsparadiseglobal.com with your order number. See https://petsparadiseglobal.com/policies/refund-policy

**Q: Who pays return shipping?**  
A: Customer pays return postage unless the item is faulty, damaged, or wrong.

## Products
**Q: What brand are the products?**  
A: Listed under **Pets Paradise Global** accessories. We do not sell counterfeit trademarked pet foods.

**Q: Are prices in AUD?**  
A: Store default is AUD; markets/currency tools may show local currency.

## Discounts
**Q: What promo codes work?**  
A: **PETS10** for first-order 10% (as configured). Automatic **Buy 2 Save 10%** may apply at checkout.

## Contact
hello@petsparadiseglobal.com · https://petsparadiseglobal.com